The Best Heart-Lung Machine Deserves the Best Service ... Terumo Service
Is it Worth the Risk?
You may be exposing your hospital to serious liability issues and compromising patient care if you use a 3rd party service provider to maintain and repair a Terumo® Advanced Perfusion System 1 heart-lung machine. Don't risk it. Go with genuine Terumo Cardiovascular Service.
What Could Happen?
Six real risks of going with a 3rd party service provider:
- Less-Thorough Service
3rd party service performs fewer preventive maintenance checks on the Terumo System 1 than Terumo Cardiovascular Service - half the number in many cases.
- Substandard Parts
It is documented that some 3rd party service providers use lower quality parts from uncertified sources. Some critical parts can only be purchased from Terumo Cardiovascular by trained and certified personnel. All Terumo Cardiovascular parts go through stringent testing for quality and performance.
- Not Terumo Specialists
3rd party service providers typically work on many types of equipment. Terumo Cardiovascular Field Service Associates specialize exclusively in Terumo equipment.
- Specialized, Calibrated Tools
Terumo's highly specialized, precision tools are regularly calibrated in accordance with ISO 17025 to ensure top performance. Not all 3rd party service providers can make that claim.
- Non-Certified Technicians
3rd party service providers may not have been trained or certified by Terumo and do not have the necessary knowledge of the Terumo System 1 or access to proper service procedures and the latest OEM documentation.
- Non-Compliant
Terumo Field Service Associates use only the latest test scripts and procedures that are compliant to Code of Federal Regulations Title 21 Part 820 Standards and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) regulations. 3rd party service providers may not comply.
Terumo Quality of Service, Quality of Care
What kind of service are you getting from your 3rd party provider? If you don't know, Terumo can tell you.
What’s the Difference?
Only Terumo Cardiovascular Service can provide the best, highest-value service. 3rd party service providers just can’t compare.
| Capabilities | Terumo Service | 3rd Party Service |
| Technicians certified to OEM standards | YES | NO |
| Access to OEM qualified parts | YES | NO |
| Stringent testing to verify off-the-shelf parts meet OEM quality specifications | YES | NO |
| Access to specialized calibrated tooling | YES | NO |
| Access to specialized OEM test fixtures | YES | NO |
| Access to manufacturer product updates | YES | NO |
| Access to latest test scripts and procedures | YES | NO |
| Total compliance to CFR Title 21 part 820 | YES | NO |
| Technicians certified and compliant to ESD S2020 standard | YES | NO |
| Ability to access and monitor equipment failure logs | YES | NO |
| 24/7 access to OEM technical support staff | YES | NO |
| Access to OEM design engineering staff | YES | NO |
| Access to complete equipment history | YES | NO |
Big-Picture Cost Savings
Some 3rd party service may appear to cost less, but with indirect and long-term costs, it can be much more expensive. Potential litigation, compromised patient care and damaged reputations, as well as excessive down time, potential repeat service calls and other 3rd party service-related issues can add up to be far more costly. Terumo Cardiovascular Service is the smart long-term investment.
| Service or Repair | Terumo Service Contract | Time and Materials |
| Preventive maintenanance (PM) visits per year (2) | COVERED | $$$ |
| PM parts | COVERED | $$ |
| Repair parts | COVERED | $$ |
| Repair visits | COVERED | $$ |
| PM and repair travel costs | COVERED | $$ |
| Loaners | COVERED | $ |
| Technical support** | COVERED | May Be Delayed |
| 2-Year EPGS gas system exchange* | COVERED | $$$ |
| 2-Year battery replacement* | COVERED | $ |
| 6-Year display monitor hard drive replacement* | COVERED | $ |
| PM and repair scheduling** | COVERED | May Be Delayed |
* The cost to replace these items is generally more than the cost of the service contract.
** Service contract customers receive priority attention.